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Privacy Policy
Effective Date: 2025/09/18
At Custome Designs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us, whether in person, through our website, or on social media.
1. Information We Collect
We may collect the following types of personal information from you:
- Contact Information: Name, phone number, email address, delivery address
- Order Details: Product specifications, design files, customization requests
- Payment Information: Payment method, transaction details (Note: We do not store full credit/debit card information)
- Communications: Emails, messages, or inquiries sent to us
- Website Usage Data (if applicable): IP address, browser type, pages visited, cookies (when you visit our website)
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your order or inquiry
- Provide customer support
- Send updates, promotions, or marketing messages (with your consent)
- Improve our products, services, and customer experience
- Maintain business records for tax and legal compliance
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with:
- Service Providers: Shipping companies, payment processors, and IT service providers who help us deliver our services
- Legal Authorities: If required to comply with laws, regulations, or legal processes
All third parties are required to handle your data securely and only for the purpose we shared it.
4. Data Security
We take reasonable precautions to protect your personal data from loss, theft, misuse, unauthorized access, disclosure, or alteration.
- Access to data is restricted to authorized personnel only
- Online transactions are encrypted using SSL (Secure Socket Layer) technology
- Payment processing is handled by secure third-party services
5. Your Rights
You have the right to:
- Access and request a copy of the personal data we hold about you
- Correct or update your information
- Request deletion of your data (subject to legal or contractual obligations)
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us at:
📧 [Your Email Address]
6. Cookies and Tracking Technologies (if applicable)
If you visit our website, we may use cookies and other tracking tools to:
- Analyze site traffic and usage
- Customize user experience
- Store your preferences
You can manage or disable cookies in your browser settings.
7. Third-Party Links
Our website or social media may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please read their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices. We will notify you of any significant changes by posting the updated policy on our website or in-store. Please review it periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Custome Designs
📍 Irene Farm Village
📞 +27 824125338
📧 info@customdesigns.co.za
🌐 www.customdesigns.co.za